IndiGo Airlines has always been striving to make flying easy, convenient, and affordable for travellers. To give them greater control over their travel experience, IndiGo introduced its mobile app for flight booking. The IndiGo flight booking app improves experience, right from searching flights to booking seats and making payments.
With millions of passengers flying annually, IndiGo sought an advanced internet booking facility. The vision was to create a travel companion app that reflects the airline's persona: fast, simple, and reliable.
IndiGo Airlines is India's largest passenger airline, known for on-time arrival, affordable fares, and excellent service. With time, they realized that passengers are prioritizing mobile-first solutions over third-party agents. So, they reached out to us to build an app with real-time booking, secure payments, and easy navigation.
IndiGo was planning to create a real-time flight booking solution that can operate on Android and iOS platforms. The app should provide live flight details, dynamic prices, and real-time seat availability figures. Additionally, we had to enhance the airline app with secure payments to deliver a hassle-free booking experience.
IndiGo has a clean, professional, and efficient brand persona. The new product should feature the same persona without being impractical.
The challenge was to ensure that customers see accurate information, including the latest flight schedules, fares, and availability.
Flight reservation involves sensitive financial information, so the app should maintain robust encryption for better compliance.
IndiGo collaborated with InnovationM for airline mobile app development to simplify seat reservations. The IndiGo mobile booking solution features native performance, real-time accuracy, and utmost simplicity.
Our idea was to build a scalable system that can accommodate new features not just today but also in the future. Just like loyalty programs and targeted offers.
We delivered two separate Android and iOS apps.
The Indigo app was integrated with its backend systems.
We deployed the Citrus for top-notch security
The flight booking process in the IndiGo app feels easy, quick, and hassle-free for users. Travellers can search, book, and pay within the app.
With the introduction of the secure airline payment app, IndiGo experienced a spike in direct bookings which strengthened customer relationships.
The app enabled IndiGo to project itself as a progressive, digital-first airline in the aviation mobile technology space.
The app’s architecture is designed to grow with IndiGo’s business. It can handle features, like loyalty rewards, personalized deals, and travel add-ons.
The flight booking process in the IndiGo app feels easy, quick, and hassle-free for users. Travellers can search, book, and pay within the app.
With the introduction of the secure airline payment app, IndiGo experienced a spike in direct bookings which strengthened customer relationships.
The app enabled IndiGo to project itself as a progressive, digital-first airline in the aviation mobile technology space.
The app’s architecture is designed to grow with IndiGo’s business. It can handle features, like loyalty rewards, personalized deals, and travel add-ons.
IndiGo's flight reservation mobile app India shows how using tech and design in tandem can boost customer experience. The initiative that began to make ticket reservations easier for people has emerged as a full-fledged, user-friendly travel booking solution for consumers. Indigo’s association with InnovationM led to the development of an app that is user-centric, trustworthy, and secure.
